Solutions

Connect Direct offers a full-package call center solution from start to finish, customized to fit any organization’s needs.

Solutions

Connect Direct offers a full-package call center solution from start to finish, customized to fit any organization’s needs.

It’s time to take your customer service to the next level by connecting directly to the Deaf Community. But how? Connect Direct can help.

You become a leader in your industry when you provide a stellar customer experience.

It’s time to take your customer service to the next level by connecting directly to the Deaf Community. But how? Connect Direct can help.

You become a leader in your industry when you provide a stellar customer experience.

The building blocks of exceptional service:

Well-trained employees

Efficient, clear and direct communication with customers

Deaf-friendly, full-stack technology, and software tools

Clear marketing messaging and the ability to target the right audience

The building blocks of exceptional service:

Well-trained employees

Deaf-friendly, full-stack technology, and software tools

Efficient, clear and direct communication with customers

Clear marketing messaging and the ability to target the right audience

Connect Direct offers full-stack solutions for call center programs for Deaf and Hard of Hearing customers.

We start by analyzing your organization’s needs related to customer service, sales and tech support. Then we develop and establish plans for short and long term growth. We can utilize existing call centers, or build and operate new ones. We can hire, train and manage your Deaf employees while we work to market your program to the Deaf community.

Connect Direct offers full-stack solutions for call center programs for Deaf and Hard of Hearing customers.

We start by analyzing your organization’s needs related to customer service, sales and tech support. Then we develop and establish plans for short and long term growth. We can utilize existing call centers, or build and operate new ones. We can hire, train and manage your Deaf employees while we work to market your program to the Deaf community.

What We Offer

Screening and Training

Our 40-year history in the Deaf community, gives us unique access to qualified Deaf talent. We can readily recruit and train your new employees.

  • Design a job description to support your direct services model
  • Recruit Deaf talent
  • Interview and hire the right person for each position using your organization’s hiring standards

Workplace Solutions

As a Deaf-led, Deaf-powered organization, we’re experts at working with Deaf talent. We can help you support your new employees.

  • A typical call center has a turnover rate of 80% to 120%. CSD’s relay center trends about half of that industry standard.
  • Hiring Deaf leadership makes it easier to address employee issues and maintain productive working relationships. We can help you find them.
  • Turnover is both voluntary and involuntary. Our continuous recruitment process allows us access to a steady stream of qualified Deaf talent.

Management

With over 25 years in experience in running call centers, we can make sure your Connect Direct program runs efficiently.

  • Operations – Management and supervision of staff
  • Staffing – Recruitment and hiring
  • Implementation and ramp up
  • Quality Control – Assure call quality and achievement of all program KPI’s
  • Evaluation – Commitment to program quality
  • Cycling – Optimize staffing to reduce turnover and grow with your program

Technology

  • Cloud-based platform
  • Calls via
    • iPhone
    • iPad
    • Android
    • Windows phone
    • Windows
  • Live chat on organization website
  • Multi- Video Party
  • Real Time Text
  • Call Transfer
  • DTMF
  • Video Mail abilities
  • IVVR Interactive Video Voice Response System
  • ACD
  • Real Time Report
  • CDR

Marketing

CSD Creative is filled with a mix of Deaf and hearing, highly-skilled creative talent, which uniquely positions us to promote your brand to the Deaf community.

We’re experts at:

  • Digital advertising
  • Brand development
  • Web development
  • Video production
  • Content marketing

Are you ready to learn more about the Connect Direct call center program?

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