Connect Direct
Privacy Policy

This is the website of Connect Direct, a call center program owned, created, and provided by Communication Service for the Deaf, Inc. (“CSD”). This website and all its contents are the intellectual property of CSD. CSD provides this privacy policy (“Privacy Policy”) to explain our online information practices. By visiting Connect Direct at www.connectdirect.csd.org, you are accepting the practices described in this Privacy Policy and consent to the processing of your information in accordance with this Privacy Policy.

Privacy Policy Statement
CSD is committed to protecting the privacy of its website visitors. Information gathered by CSD is used to monitor the effectiveness of the website, personalize your Internet experience, conduct surveys, and respond to your questions and requests.

Aggregate Information
When you visit the Connect Direct website, our server automatically logs (records) domain name and standard anonymous information about the operating system and Web browser you are using, as provided by your Web browser. This automatically collected information is used for statistical purposes to help us manage the website and better serve the community, but it does not identify you in any way. CSD reserves the right to use and disclose aggregate information to third parties in CSD’s sole discretion.

Identifiable Information
When you visit the Connect Direct website, you may choose to provide us with your personal information (such as name, email address, phone number, company information, etc), which is collected on an individual basis for various purposes. These purposes may include registering to receive email newsletters, surveys, or other materials, requesting further information from us about our products and services, making requests, submitting a form on the website, or simply asking a question. We may receive and store any information you enter on the website or give us in any other way. We may ask for personal information so that we can fulfill your request and return your message. This information is retained and used in accordance with existing laws, rules, regulations, and other policies. CSD does not collect personal information from you unless you provide it to us. If you choose not to provide any of that information, we may not be able to fulfill your request, but you will still be free to browse the other sections of the website.

CSD does not sell your personal information to third parties. However, CSD may contact you in the future to send you information about its products, services, or surveys. CSD respects your privacy and, as such, CSD will exclude you from its list to send you information if you request for us to do so. You may unsubscribe through links at the bottom of all emails. You may also inform us if you wish to unsubscribe by emailing csd@csd.org.

Data Security Statement
The security of your personal information is very important to us, and we are committed to protecting the information we collect. Personally identifiable information is stored on our server and is not publicly accessible. Further, personally identifiable information is accessed only by CSD personnel on a “need to know” basis. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Online Surveys
Occasionally, CSD will conduct a survey to collect information about your preferences and opinions. These surveys are optional, and if you choose to respond, your responses may be shared but will be kept anonymous. You may unsubscribe to receiving emails regarding surveys through links at the bottom of all emails. You may also inform us if you wish to unsubscribe by emailing csd@csd.org.

External Links
This website may contain links to other websites. Please note that when you click on one of these links, you may be entering another site that is owned and operated by another entity. We encourage you to read the privacy statements of these linked websites, as their privacy policy may differ from ours.

Email Links
We use email links located on the website to allow you to contact us directly via email. We use the information provided in your email to respond to your questions or comments. We may also store your comments for future reference.

Google AdWords Remarketing
CSD allows third-party vendors, including Google, to use cookies to serve ads based on past visits to the website. Ads are used to serve relevant information to past website visitors based on their browsing behavior. Third-party vendors, including Google, will show CSD ads on sites across the Internet. You may opt out of Google’s use of cookies by visiting Google’s Ads Settings. Alternatively, you may opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

Legal Disclaimer
We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with legal process served on CSD.
CSD reserves the right to change this Privacy Policy at any time. Our Privacy Policy will be kept up-to-date and clearly posted on the website.

Contacting CSD
If you wish to report a violation of this Privacy Policy, if you have any questions, or if you need assistance, please contact CSD by e-mail at csd@csd.org.

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