About Us

Connect Direct is supported by over 40 years of experience in the Deaf Community.

About Us

Connect Direct is supported by over 40 years of experience in the Deaf Community.

Mission, Vision & Values

See Communication Differently

To help companies eliminate the need for third-party translation. To create a business environment where all spoken and signed languages are equal. To open customer service initiatives to a new sense of equality, empathy, and cultural connection. Imagine a world where any company can reach any customer in any language in a more meaningful, personal, and direct way.

Engineered by Communication Service for the Deaf (CSD), Connect Direct is best positioned to create an ASL call center program.

Engineered by Communication Service for the Deaf (CSD), Connect Direct is best positioned to create an ASL call center program.

Why Choose Us?

Connect Direct allows you to benefit from our experience in the Deaf world. You are partnering with a team that knows and understands Deaf culture because we are a Deaf-led organization. When you need the expertise of running a successful call center program using Deaf employees fluent in ASL, hearing organizations or consultants just don’t have the acumen of native users.

Ready to start your Connect Direct call center program?

CSD at a Glance

Communication Service for the Deaf (CSD) is an organization run by and for Deaf and Hard of Hearing individuals. For four decades, CSD has provided direct services for the community while also helping companies design the kinds of marketing and outreach tools that effectively and specifically reach this population. 

CSD at a Glance

Communication Service for the Deaf (CSD) is an organization run by and for Deaf and Hard of Hearing individuals. For four decades, CSD has provided direct services for the community while also helping companies design the kinds of marketing and outreach tools that effectively and specifically reach this population. 

Build Better Relationships Through Connect Direct

Meaningful communication is less about one’s ability to hear a spoken language, and more about our ability to form relationships through personal interaction.

An individual’s sense of fulfillment and purpose is rooted in the ability to connect directly to one another, and direct communication is fundamental to that connection. With the many benefits of direct communication in mind, we have always strived to find solutions that allow for more in-person interaction with the consumer, particularly during our early years as an organization. As technology improved, we began to facilitate communications directly through video.

Connect Direct, the next step in the effort to create a world of communication that is truly inclusive.

Telecommunications relay, video relay, and the world’s first online marketplace for sign language interpreting—CSD pioneered all three of these innovative, life-changing projects. When we started, we didn’t know how we were going to do it. We just knew it was the right thing to do, and that was all that mattered. Today, as the largest nonprofit organization servicing Deaf and Hard of Hearing people, our mission to remove the barriers to meaningful communication between the Deaf and Hearing communities continues.

Want to learn more about what we can do for you?

Are you ready to learn more about the Connect Direct call center program?

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